Shipping Policy

Shipping Information

Our delivery timeline typically ranges from 4–11 business days, consisting of two stages:

1. Processing Time: 1 – 3 Business Days ( Monday - Friday )

• Order confirmation
• Customization (if applicable)
• Quality inspection
• Secure packaging

2. Delivery Time: 3 – 8 Business Days ( Monday - Friday )

• Final delivery by a trusted local courier partner in Canada

Delivery timelines may vary based on destination and courier availability.

Order Cut-Off Time: Orders placed before 11:00 PM (GMT-08:00) Pacific Standard Time (Vancouver) will be processed the same day; those placed after will be processed the next business day.

Track Your Order

Shipping Costs

Shipping is free on all orders—no minimum spend, no handling fees, and no hidden charges.

In rare cases where a remote-area surcharge may apply, our support team will contact you before dispatch.

Courier Partners

All our orders are shipped from our warehouse in China.

We partner with reputable logistics providers to ensure secure and reliable delivery:

• YunExpress / 4PX for international transit
• UPS or Canada Post for last-mile delivery
• Other trusted regional carriers when necessary

Deliveries are made to the address provided at checkout. A signature may be required depending on courier policy.

Order Notifications

You will receive:

• Order confirmation
• Shipping confirmation
• Tracking information

You can check status anytime via our tracking page: Track Your Order

Customs & Import Duties

Depending on your local import rules, duties or taxes may apply. Where applicable, these costs are the responsibility of the customer.

Please check your local customs regulations before placing an order.

Accepted Payment Methods

We currently support the following secure payment options:

• Visa
• Mastercard
• PayPal

Payment Security

All transactions are encrypted and processed through certified secure payment gateways.

We do not store or have access to your full credit card information. Fraud screening tools are used to ensure payment safety.

Payment Confirmation

Once your payment is processed, you will receive an order confirmation email to the address provided at checkout.

If a payment fails or is declined, please contact your bank/card provider or try an alternative payment method.

Customer Support

If you have questions about shipping or payment, our support team is here to help:

Email: support@noraandmax-vancouver.com