FAQ

1. When will my order arrive?

Our delivery time typically ranges from 4 – 11 business days, including processing and shipping. You’ll receive tracking details by email once your order has been dispatched.

2. How can I track my order?

You’ll receive a tracking link via email once your order ships. You can also contact our support team for tracking assistance at support@noraandmax-vancouver.com.

3. Do you offer free shipping?

Yes - shipping is completely free on all orders, with no hidden fees or minimum spend.

4. What is your return policy?

You can return items within 30 days of delivery if they’re in original condition with tags attached. Simply contact our support team to start the return process.

5. Who pays for return shipping?

If your item is faulty or damaged, return shipping is free. For returns due to size, preference, or change of mind, the customer covers the return postage cost.

6. Can I cancel or change my order after placing it?

Orders can be cancelled within 30 minutes of purchase by emailing us. After that, orders may already be processing, in which case you can request a return once received.

7. What should I do if I received a wrong or damaged item?

Please email us right away with your order number, a brief description, and clear photos of the issue. We’ll arrange a replacement or refund as soon as possible.
📧 support@noraandmax-vancouver.com

8. Is my personal information secure?

Yes - all transactions and personal data are handled through encrypted, secure servers. We never store your full payment details and comply with PIPEDA and applicable privacy laws.

9. What payment methods do you accept?

We currently accept Visa, Mastercard, and PayPal. All payments are processed securely through certified gateways to ensure your safety.

10. How can I contact your support team?

We’re here to help!
Email: support@noraandmax-vancouver.com
Phone: +12492005857