Privacy Policy

Declaration on the Collection of Personal Data

This Personal Data Collection Statement ("PICS") is intended to inform you, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada:

for what purpose your personal data collected by us will be used once it has been collected in connection with your use of this website ("Website") or your purchase of products sold through this Website ("Products");

to whom your personal data may be disclosed; and

to whom you may send requests to view or correct your data.

We may revise this PICS by amending this page. You should check this page from time to time to take notice of any changes we make.

1. User Data

1.1 ("we", "us", "our") means the data user operating in and providing services to customers in Canada.

2. Data Subjects

This PICS applies to personal data of ("you" or "your") residents and customers located in Canada, including:

(a) Visitors: individuals who visit our website;
(b) Users: individuals who purchase, request or receive products;
(c) Contacts: individuals who contact us via our website, email or other means.

3. What We Collect

3.1 We may collect, store, process, transfer and use the following types of personal data:

(a) from visitors: IP address or other unique device identifiers;*

(b) from Users:
i. Username;
ii. Account password;
iii. Full name;*
iv. Email address;*
v. Billing address;*
vi. Delivery address within or outside Canada;*
vii. Payment information;*
viii. Telephone number;

(c) of contacts:
i. Full name;*
ii. Email address;*
iii. Any other personal data you provide to us.

* denotes mandatory personal data

3.2 If you do not provide us with mandatory personal data, we may not be able to provide you with access to our website, deliver our products to you or respond to your communications with us.

4. Purpose and Use

4.1 We may collect, store, process, transfer and use your personal data for the following purposes:

(a) to provide you with our products, such as:
i. to manage and fulfil your orders;
ii. if you choose to register an account on our website, to create and update your account registered with us; and
iii. to process and facilitate the billing and payment of your orders;

(b) to monitor and analyse the use of our Website and to compile aggregate statistics about such use;

(c) to personalise your experience on our website, including identifying your preferences and behaviour to better meet your individual needs;

(d) to improve our website and our products based on information and feedback we receive from you and based on our analysis of the use of our website and the purchase of products;

(e) for research and development and by using your personal data to test, research, analyse and support product development (including machine learning);

(f) for customer service and to help us respond more effectively to your service enquiries, feedback and support requests;

(g) for non-marketing communications relating to your orders, such as order confirmations and dispatch notifications;

(h) for technical purposes and for project management requirements;

(i) to maintain the security and integrity of personal data collected through our website;

(j) for the prevention of fraud;

(k) for legal proceedings or as required by regulatory authorities, government agencies and official requests in Canada;

(l) for direct marketing, but only where we obtain your consent (see paragraph 9 below);

(m) for other purposes directly related to the above.

4.2 The personal data we collect may not be used for any other purpose unless:

(a) you have given your explicit consent to its use for the relevant other purposes;
(b) the purpose is directly related to the purpose for which the personal data was collected; or
(c) we may use the personal data for other purposes arising from an exemption or otherwise in accordance with applicable Canadian laws and regulations.

5. Transferees

5.1 We may disclose your personal data to the following persons:

(a) our employees and officers;
(b) our subsidiaries and their employees and officers;
(c) Shopify Inc. and its subsidiaries and parent companies;
(d) PayPal Holdings Inc. and its subsidiaries and other payment processors;
(e) Suppliers of our products to facilitate dispatch and delivery to Canada;
(f) other service providers and data processors engaged by us such as:
- Administrative service providers;
- IT services and software suppliers;
- Data analytics providers;
- Service providers for data input and processing;
- Cloud service providers;
- Credit reference agencies;
(g) our insurers and bankers;
(h) our professional legal, financial and accounting advisors;
(i) other companies or authorities as required by law or for fraud prevention;
(j) other companies in the context of a merger, sale, reorganisation or acquisition.

5.2 If you make payments to us via payment processors, you enter into a contract directly with the payment processor and are subject to its terms and privacy policy.

5.3 If we share your personal data with other people, we will ensure the confidentiality of your personal data by contractual clauses.

5.4 We may disclose your personal data to persons other than those described in paragraph 5.1 if we inform you in advance and obtain your consent.

6. Cookies

6.1 Our Cookie Policy forms part of this Privacy Policy.

6.2 A cookie is a small data file sent to your device.

6.3 We use cookies to:

(a) store technical data to ensure proper website performance;
(b) remember choices and improve user experience;
(c) analyse navigation and optimise the website;
(d) track behaviour and preferences to offer relevant content.

6.4 We use session cookies and persistent cookies.

6.5 Cookies used include necessary, functionality and performance cookies.

6.6 We use a limited number of third party cookies.

6.7 By continuing to use the website you consent to cookies.

6.8 You may refuse cookies in your browser settings.

6.9 Cookies are stored only for necessary durations.

7. Retention

We will retain your personal data as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations in Canada. Thereafter, it will be destroyed in accordance with Canadian privacy regulations.

8. Access and Correction

8.1 In accordance with PIPEDA and applicable Canadian privacy laws, you have the right to:

(a) request a copy of your personal data held by us; and
(b) request corrections to inaccurate personal data.

We may refuse a correction request if data is accurate or opinion-based.

8.2 If you wish to access or correct your personal data, please contact us.

8.3 We reserve the right to charge a reasonable fee for processing such requests.

9. Direct Marketing

We may use the personal data we collect to market our products directly to you only with your express consent and in accordance with Canada’s Anti-Spam Legislation (CASL).

You may request to opt-out at any time by emailing us or clicking “unsubscribe” on marketing emails.

Contact

For any questions or assistance regarding this Privacy Policy and the processing of your personal data in Canada, please contact:

Email: support@noraandmax-vancouver.com